Privacy Policy

1. Introduction

BNBHelper ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our channel management service and website at bnbhelper.co (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

We collect several types of information from and about users of our Service, including:

2.1 Personal Information

When you register for an account, we collect:

• Contact information (such as name, email address, phone number)
• Billing information (such as billing address and payment details)
• Account credentials for our Service

2.2 Property and Listing Information

To provide our channel management services, we collect:

• Details about your rental properties
• Listing information including pricing, availability, and property descriptions
• Booking data including guest information, reservation dates, and payment amounts

2.3 Connected Platform Data

When you connect your accounts from booking platforms (such as Airbnb, Booking.com), we collect:

• Access tokens and API credentials (with your authorization)
• Account information from those platforms
• Listing and booking data from those platforms

2.4 Usage Data

We automatically collect certain information about how you interact with our Service, including:

• Log data (such as IP address, browser type, pages visited)
• Device information (such as device type, operating system)
• Usage patterns and preferences

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Synchronize your listings across multiple booking platforms
• Process transactions and send related information
• Respond to your comments, questions, and requests
• Send you technical notices, updates, security alerts, and support messages
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience with our Service

4. Sharing of Information

We may share your information in the following circumstances:

4.1 Third-Party Service Providers

We may share your information with third-party vendors, service providers, and other business partners who need access to such information to carry out work on our behalf.

4.2 Connected Platforms

When you connect your BNBHelper account with booking platforms, we share information with those platforms as necessary to provide our synchronization services.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access, update, or delete your information
• The right to rectification (to correct inaccurate information)
• The right to object to our processing of your information
• The right to restriction (to request we limit our processing)
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us at privacy@bnbhelper.co.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@bnbhelper.co.